Hygiene and cleanliness are key for any organization if employees are to be productive at optimal rates and the company culture is as positive as feasible. Like any service staff, the Janitorial staff is most successful when people notice their work. However, periodically auditing a janitorial service is essential to maintaining the organization’s desired cleanliness. Therefore, here are fundamental, but critical strategies for maintaining a working relationship with the janitorial staff in the daily management of the organization in such a way as to generate high performance on their part and high satisfaction on the part of those who work there.
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Train Your Current Janitorial Staff
Set Clear Standards and Expectations
The first step in evaluating your custodial personnel is to set obvious cleaning guidelines and assumptions. They should include job tasks the employee will be expected to perform and details regarding what is expected and what isn’t. Because the custodial staff job can inherently be different from one job to the next, you should tailor your guidelines according to the facility type, the amount and type of personnel traffic, and the type of work conducted in the facility.
Conduct Regular Inspections
Give your janitorial staff a thorough inspection to document their performance and track any improvements or issues that nicely fall under the rephrased umbrella term “recurring problems.” If you engage all stakeholders in the inspection process, everyone is more likely to keep an eye out for the cleanliness of the facilities.
Gather Feedback
Gathering employee feedback can serve as a potent mechanism for evaluating the performance of the janitorial staff. Open communication should be encouraged. Implement a feedback system that permits employees to report, in a discreet manner, any cleanliness issues they encounter or that enables them to commend the janitorial staff for jobs well done. Consider using surveys or suggestion boxes in discrete locations that serve as the “inbox” for the janitorial department. Feedback of this kind helps to identify problems that affect the performance of the staff and that demotivate them from doing their best work.
Assess Training and Development Needs
Proper training is required for janitorial staff to do their work effectively. Check with your staff to see if they have been appropriately trained in cleaning, using the products they will use on the job, and proper safety protocols. If no gaps are found, just keep doing your great work, but if gaps are found, then think about extra training sessions/workshops to fill them. Investing in your team leads to a more competent workforce, better morale, and improved cleaning outcomes.
Monitor Response Times
The maintenance request response time can be a significant performance indicator for your custodial team. How quickly do they address spills, trash removal, or restroom restocking? If they’re not addressing those speedily and on time, how can you expect them to be prompt on something like snow removal, which is not on the list above but another public health and safety issue?
Analyze Turnover Rates
Frequent turnover in custodial staff often reflects bigger organizational problems, like bad leadership, lack of training, or insufficient pay. It seldom reflects just the nature of custodial work. Work with your leadership team to regularly analyze the turnover rates within your janitorial staff. If there is a lot of churn, work with your HR team to understand why people are leaving. Then resolve those issues.
Conclusion
Evaluating your janitorial staff is not just about maintaining cleanliness. As with all your staff, it is about creating a work environment that allows employees to thrive. Doing a great job requires not only your direct supervision but also the setting of clear standards and the carrying out of regular inspections. Even with all that in place, great work might not happen, and if it doesn’t, your first task is to look for signs that are not immediately visible but that might indicate there are problems with the staff or that the staff might need more training.
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